Description of HP 5 year Next business day Onsite HW Support with Defective Media Retention for DesignJet Z9-24 1 roll.

• When hardware problems arise, it's important for you to get back up and running as quickly as possible.
  Expertise is at hand with HP's next business day on-site hardware support, helping you improve product uptime.
  With efficient remote assistance or convenient next-day on-site support, you can get help when you need it – so you can get back to work.
  
  

  Benefits of HP Care Pack

  
  We come to you the next business day:
  Repairs, spare parts, and service are handled at your location the next business day. Our experts are available 9 hours a day, 5 days a week.
  Support you can rely on:
  You can be assured that your hardware will be as good as new as soon as possible, thanks to our skilled experts and efficient service and support.
  Help is available by phone – or right at your door:
  Our support specialists are always ready to assist in the way the situation requires, whether it's remote support via phone or in person.
  
  Service Type: On-site repair
  Response Time: Next business day response
  Coverage Period: Regular business days – 9 hours
  Service Location: On-site
  Service Method: On-site repair