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Customer Service

If you have any questions, you are always welcome to contact one of our experts who are ready to help.

Contact Information

Email: Shop@coloreurope.eu

Phone: 36 86 80 80
Chat: Chat with one of our employees so you can quickly get assistance.

Phone Hours:

Our phone is open Monday to Thursday from 8 AM to 4 PM and Friday from 8 AM to 3:30 PM.
Saturday, Sunday, and holidays: Closed.

Read a little about our

Delivery and Delivery Time

Purchase Terms

Cancellation

Complaints

Right of Withdrawal

Payment

Return Policy

PriceRunner Purchase Guarantee

FAQ - Frequently Asked Questions:

Are there any problems with the package after it has been shipped?

Contact on: +45 76 33 11 11
To save as much time as possible, you should contact GLS directly as they are the ones handling your package. They will be able to help you quickly and find a quick solution if there are any problems with your package. You have to contact the Danish department, but they are English-speaking, so the language is not an obstacle.

Why hasn't my order been shipped?

There can be several reasons why your order has not yet been shipped. The most common reason is that not all items were in stock at the time of order, and we are waiting to receive the product from our supplier.
You will be informed by email when your package leaves our warehouse, and you will find your tracking number in this email.

Where can I track my order?

When the package is shipped, you will receive a tracking number that you can use with the respective shipping company.
You can also track it here: Track Your Package

Is the product in stock?

You will be able to see our stock status on a specific product when you view the product page. Here, our own stock status will be shown, as well as the status of our remote warehouse.
It will be indicated with the color green or red to show whether the product is in stock or not.

What payment options do I have?

- Private: When shopping privately, you have card payment, Mobilepay, Tustly prepayment, and Apple Pay available as payment options.

- Business: When shopping as a business, you have card payment, Mobilepay, Tustly prepayment, Grenke Leasing, Apple Pay, and invoice as payment options.
- Public: If you are shopping as a public entity, you have the option to pay via your EAN number.

How do I return my item?

If you wish to return an item, you need to contact us via email within your withdrawal period. You must then return the item to our address, including a note with the reason for return and your order number.
It is also possible to visit our office, by arrangement, to return the product so you can save on shipping costs.

Why am I not approved for credit payment?

If you have chosen invoice payment and then received an email stating that the credit cannot be approved, you must complete the payment link you have received for your order to be processed.
The reason for the rejection may be that our accounting department cannot approve your financial statements, your business form does not meet the requirements, or there was no financial situation to evaluate.

If you have any other questions or wish to read more about our rules and conditions, feel free to contact us, or read more in our terms and conditions right here "Terms and Conditions"